Wavenet is a a system that is managed by Sentara's Hospital IT Department. To reset your password you can use the "change password" link on the front page of Wavenet, and try to change your password by entering your secret question. If you forgot your secret question or are unable to get to Wavenet, you need to give the Sentara IT Helpdesk a call. Their number is 757-857-8190, and they are available 24/7.